Return Policy

Platinum Records offers a 100% satisfaction guarantee. If you are not completely satisfied with your item(s), Call us at 503-222-9166 within 14 days of purchase. It is at Platinum Records discretion whether or not to apply a 25% restocking fee depending on the circumstances of the order.



Canceled Orders

Mistake orders that are cancelled will be charged a 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. All returns will be processed within 72 hours of receipt. FOR INTERNATIONAL CUSTOMERS: ALL SALES FINAL. NO RETURNS, NO REFUNDS.



Damaged Products

All brand new items are 100% guaranteed to be free of defects by the manufacturer. If packages are damaged from shipping, you must call UPS (1-800-PICK-UPS) or USPS within 2 days to file a damage claim. When UPS and Platinum Records finishes the claim you will receive a FULL REFUND or EXCHANGE for the item(s) plus the shipping costs minus handling fees.


If the product is defective upon arrival, please contact the manufacturer of the item and let them know you purchased the item from an authorized dealer and you need them to fix it or exchange it under warranty. This is much faster than calling our store and dealing with us. However please call us 503-222-9166 for any questions.



Exclusions

No returns or exchanges on software or products with included software, clothing, lamps, bulbs, opened effects juice, gels, VHS/DVD's, cartridges, styluses, carpet, LPs, CDs, bubble, haze or fog machines, bulk-cable, slipmats, microphones, headphones or any other expendable supplies such as special orders, blowouts or discontinued items. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will be REFUSED.


They may not be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES!